Privacy Policy

ourRelics LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform—accessible via our website and web-based application at ourrelics.com and app.ourrelics.com (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following information when you use our Services:

• Account Information: Name, email address, username, and password.
• Contact Information: Phone number (with consent).
• Profile Information: Profile image, uploaded media (photos, videos, audio), and user-generated content ("Moments").
• AI Interaction Data: Content generated or submitted during interactions with our AI tools, including via SMS.
• Memorial Information: Information related to deceased individuals, such as names, time periods lived, and funeral dates.
• Usage Information: We may collect IP addresses, browser type, and device info for analytics.
• Future Data: We may collect location data and implement cookies for personalization and analytics.

2. How We Use Your Information

We use your information to:

• Create and manage your account;
• Enable personalized and AI-generated content;
• Send reminders, notifications, and service-related updates;
• Facilitate SMS-based AI interactions;
• Improve our platform through analytics and user behavior insights;
• Communicate with you about service updates and promotions (with consent).

3. SMS Consent and Communications

We only collect and use your phone number if you provide explicit consent. SMS may be used for:

• Referral invitations;
• AI-powered content generation and communication;
• Service updates and reminders.

Users provide consent via a checkbox or pop-up. You may opt out anytime through your profile settings or by not providing your number. More information is available at app.ourrelics.com/sms-compliance.

4. How You Can Manage Your Data

You can access, edit, or delete your content at any time by logging into your account. For any additional requests, contact us at team@ourrelics.com.

5. Sharing Your Information

We do not currently share your personal information with third parties for marketing purposes. In the future, if data is shared with partners or affiliates, we will update this policy and notify users as required by law.

6. Third-Party Services

We use trusted third-party providers:

• Twilio, Voiceflow, Neon, AWS S3, HubSpot, Stripe (coming soon).

These providers may process data on our behalf and have their own privacy practices.

7. Cookies and Tracking Technologies

We do not currently use cookies, but plan to implement them for:

• Analytics and usage tracking;
• User experience improvements;
• Advertising and retargeting.

8. Data Storage and Security

All data is stored with secure, cloud-based infrastructure. We rely on the security practices of our providers and take steps to ensure data is encrypted and access is restricted.

9. Children's Privacy

Our platform is not intended for children under 13.

10. International Users

We comply with applicable privacy laws globally. EU, UK, and California residents may have additional rights.

11. Changes to This Policy

We will notify you of material changes by email or platform notification.

12. Contact Us